Performance & Reporting Analyst

As an Incentives & Performance Analyst , you will help ensure fair, accurate, and transparent performance‑based compensation within the contact center environment by managing incentive calculations, analyzing operational performance, and supporting data‑driven reward mechanisms aligned with business goals.

Key responsibilities

Incentive Management & Compensation Analysis

• Calculate, validate, and manage incentive and bonus payouts based on defined performance metrics and business rules
• Ensure accuracy, transparency, and timeliness of all compensation‑related calculations
• Maintain and improve incentive models to align with operational priorities and business objectives
• Ensure proper documentation and governance of incentive schemes and calculation methodologies
• Handle inquiries related to incentives and performance data while ensuring clarity and trust in the process

Performance Monito...