Performance Reporting Analyst

About the role

We are looking for a Performance Reporting Analyst to play a key role in transforming data into meaningful business insight that supports operational decision-making and continuous improvement across our Contact Centres and wider Customer Directorate. Working within the Workforce Optimisation team, you will provide a high-quality analytics and reporting service, enabling stakeholders to understand performance, identify opportunities, and make informed decisions.

You'll be responsible for producing and maintaining performance reports, analysing large and complex datasets, and translating data into clear, actionable insights. Using tools such as Power BI, you'll help uncover trends, risks, and opportunities while ensuring reporting outputs are accurate, reliable, and delivered to agreed deadlines.

This is an exciting opportunity for someone who enjoys solving problems through data, influencing business decisions, and working closely with ...