Performance Manager

Location: 65 Drury Lane, London, WC2B 5SP, United Kingdom

Employee Type: Employee - Full Time

The role

Are you a people person? Do you have impeccably high standards and an ambition to always exceed guest expectations? Are you experienced in the entertainment or hospitality world and looking to take the next step in your management career?

What you’ll be doing

• Inspire all those you work with to put our guests at the heart of everything they do.
• Manage and motivate the Guest Experience team, championing the highest standards of quality and presentation for our audience and proactively resolve any performance issues.
• Engage proactively with our audiences, ensuring that all visitors have the best possible experience by approaching issues with a creative, positive attitude.
• Develop our commercial strategy alongside the management and commercial teams to drive sales and maximise profitability, including le...