Performance Coach: Quality & CSAT Improvement

LexisNexis Risk Solutions in Manila is seeking a Quality Assurance Specialist to conduct audits and reviews, ensuring high standards in customer interactions. The role involves preparing reports, identifying improvement opportunities, and providing coaching.

Ideal candidates will have a Bachelor’s degree and at least 2 years of relevant experience, along with strong communication and analytical skills. We provide country-specific benefits and are committed to an inclusive hiring process.