Performance Coach for QA & CSAT Improvement

Jobtailor in Manila, Philippines, seeks a detail‑oriented QA Specialist to conduct monthly interaction reviews across calls, chats, and emails, and audits for agent certification. You will document findings, track CSAT/FCR trends, and provide actionable coaching recommendations to improve quality and performance.

The role requires a Bachelor’s degree, at least 2 years in customer support or quality roles, strong communication and analytical skills, and proficiency with MS Office, CRM tools, and