Found Description
Overview
Responsible for supporting and enabling people technology systems by providing end-user support, resolving application issues, and ensuring smooth operation of HR and related business applications. This role contributes to system stability, user adoption, and continuous improvement by gathering requirements, supporting testing activities, analyzing data, and developing reports and dashboards that support business decision-making. It also supports end-user enablement through clear documentation and training materials.
Responsibilities
- Provide first-line support to users of HR and business applications, ensuring timely resolution of system-related issues and effective escalation where required.
- Investigate, analyze, and document application issues, ensuring accurate tracking and follow-up in coordination with relevant IT and system teams.
- Engage with business stakeholders to understand, define, and document system requirement...