Found Description
People Services C2R Manager - Americas
Location: Bogotá, Colombia
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives.
As a People Services Manager within our Bogotá Hub, you'll lead the end-to-end resolution of employee inquiries and cases across the Americas region, driving service excellence and operational efficiency. This is a strategic leadership role where you'll manage a large, diverse team, leverage data analytics to drive insights, and ensure seamless HR service delivery aligned with Sanofi's values.
Main Responsibilities
- Manage the full lifecycle of employee and manager inquiries, cases, and escalations from intake to resolution across the Americas region, ensuring alignment with defined SLAs and KPIs.