People Services, Assistant Manager - Continuous Improvement & Experience

Role Purpose

The People Services Assistant Manager, Continuous Improvement & Experience is a senior individual contributor responsible for shaping and delivering holistic, fit‑for‑purpose improvements to how People & Culture (P&C) services are experienced by team members (i.e. employees) across Asia. This role works hands‑on across process re‑engineering, HR technology enablement, and ways of working to help People Services deliver effortless, customer‑focused outcomes, while remaining compliant, scalable, and operationally practical. The role succeeds through strong influence, partnership, and problem‑solving, rather than formal authority or people management.

Key Responsibilities

1. Service Experience Diagnosis & Design (Hands‑on)

• Map end‑to‑end team member journeys across People Services (e.g. hire‑to‑pay, lifecycle changes, time & attendance, payroll‑related interactions).
• Identify pain point...