People Experience Advisor (Toronto)

Responsibilities

• Ensure service level agreements and obligations are met.
• Drive standardization and simplification of processes as co‑owner of SOP development.
• Provide input for training materials and ensure SOPs comply with company policies and legal requirements.
• Analyze and report on exceptions, and recommend process improvements.
• Lead the continuous improvement process for the team.
• Assist with knowledge portal navigation and policy interpretation.
• Continuously improve the knowledge base to increase usage and employee experience.
• Participate in organization and Education & Training Pillars.
• Manage time file submission for payroll and attendance governance.
• Align policies and processes across locations; support people leads with reorganizations.
• Ensure effective onboarding of new hires in partnership with Talent Acquisition.
• Deliver people practices in line with loc...