People Experience Advisor (East York)

Overview

Are you ready to make it happen at Mondelz International? Join our mission to lead the future of snacking.

Make it matter.

You are a specialist in a process, workstream or area in Mondelz International Digital Services, working to support impeccable service operations.

Responsibilities

• Use in‑depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met.
• Act as co‑owner of the development of standard operating procedures, driving standardisation and simplification of processes.
• Provide input for training materials and ensure that standard operating procedures and data‑protection activities comply with Mondelz International policies and the law.
• Analyse and report on exceptions and offer recommendations for process improvements.
• Lead the sustainable continuous improvement process for the team.
• Coach and guide people manag...