Pension Administration Consultant, Bilingual Lead

Utilize your pension expertise as a Bilingual Consultant, Team Lead in this pivotal new role focused on client satisfaction and effective team management. Drive quality service in a fast-paced setting.
As Team Lead, you'll be instrumental in coordinating daily activities, managing team performance, and delivering exceptional service. Your role includes overseeing schedules, responding to complex inquiries, and leading quality reviews to improve team operations and client experience.
Key Responsibilities:
• Oversee the technician team’s daily operations and scheduling
• Ensure adherence to SLAs and manage operational quality
• Monitor and assess team performance metrics
• Address sensitive client calls and pension-related matters
• Conduct reviews and lead team meetings for continuous improvement
Requirements:
• Proven background in pension administration
• Experience in a customer service environment
• Knowledge of MS Office Suite (Word, Excel, PowerPoi...