Pega L3 support consultant

Own end-to-end resolution of L3 incidents via ServiceNow, including RCA and closure within SLA

Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers

Splunk for log analysis, correlation, and triage

Dynatrace/DataDog for performance analysis and dependency mapping

Support and monitor:

Batch jobs, schedulers, queue processors, listeners, and application health

Raise, track, and manage defects in JIRA / JTFM, including:

Detailed RCA documentation

Mapping production issues to backlog items

Driving fixes to closure with Dev teams

Participate in daily defect triage calls and ensure alignment between production issues and JTFM tracking

Execute and validate standard, emergency, and release-related changes

Collaborate with L2, Dev, Infra, and vendor teams for incident triage, escalation, and resolution

Maintain runbooks, KT artifacts, and audit-complian...