PE - IT Helpdesk Specialist | Microsoft 365 & Windows Endpoint Support

Overview

MyOutDesk is hiring an IT Helpdesk Specialist on behalf of a U.S.-based client operating in a fully Microsoft environment. You'll be the first line of support for endpoint issues, device management, and Microsoft 365 troubleshooting — hands-on, technical, and ready to resolve from day one.

What You'll Do

• Troubleshoot and resolve Windows 10/11 endpoint issues for U.S.-based end users
• Provide hands-on support for Microsoft 365 — Outlook, Teams, SharePoint, OneDrive
• Manage and support devices through Microsoft Intune and Entra ID
• Document issues, resolutions, and procedures to maintain a clean knowledge base
• Escalate complex issues appropriately while owning first-line resolution

Requirements

• 3+ years of recent, hands-on IT helpdesk or technical support experience in a corporate environment
• Demonstrated proficiency troubleshooting Windows 10/11 endpoints
• W...