Pcsd Na Customer Fulfillment Manager (Monterrey)

Job Summary

The North America Customer Fulfillment Manager is responsible for monitoring the PCSD order backlog to ensure “Order to Delivery” and “Customer Experience” KPI targets are achieved. They have a critical communication and collaboration role with NA Sales Leaders and many internal GSC cross‑functional teams from order entry, manufacturing, global logistics, returns, finance and distribution centers. They supervise a team of order fulfillment specialists, including hiring, training, coaching and performance management. They drive continuous improvement in business processes and automation through strategic and digital transformation teams and embrace the D.S.B.P (Direct/Simple/Bold/Professional) principles.

Responsibilities

• Lead and develop a high‑performing team, providing guidance and mentorship to enhance their skills and capabilities.
• Build and maintain strong relationships with key stakeholders, senior leadership, sales leaders...