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PCoE Specialist (L3) – MS SQLJob TitlePCoE Specialist (L3) – MS SQLRole OverviewProvide Level 3 technical expertise, governance, and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents, platform standards, service improvements, and vendor engagement.Key Responsibilities- Provide L3 technical expertise and escalation support for complex platform issues.- Lead troubleshooting and root cause analysis for critical incidents.- Govern platform standards, configurations, and best practices.- Review and approve significant platform changes and releases.- Collaborate with vendors and technology partners for issue resolution.- Support security, compliance, and platform lifecycle initiatives.- Mentor and provide technical guidance to L2 support engineers.- Contribute to service improvement and platform optimization initiatives.Shift RequirementsSupport coverage aligned to India and Europe business hours. Participate in on-call support ...