PCA Senior Operational Excellence Specialist (Toronto)

Elevate client experience at PCA as a Senior Specialist in Operational Excellence based in Toronto. Drive impactful process enhancements within a leading financial services organization.

PCA is seeking a Senior Specialist in its Performance & Operational Excellence team. This senior role focuses on implementing operational improvements through collaboration with agile journey pods. You will identify inefficiencies and create compelling business cases that help prioritize initiatives effectively.

Responsibilities

• Actively participate in journey pods to advocate for PCA
• Create compelling business cases to support initiatives
• Maintain a dynamic backlog of operational improvement tasks
• Monitor at-risk initiatives and propose solutions
• Develop problem statements with accurate success metrics

Requirements

• 5–8 years in process improvement roles
• Experience in agile delivery within large o...