PBX Operator

Mandarin Oriental Punta Negra, Mallorca is looking for a PBX Operator to join our Front Office team.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the PBX Operator, you will be responsible for operating the hotel’s switchboard, answering all incoming calls promptly and professionally.

Responsibilities

• To answer the telephone in the utmost clarity, offering assistance to internal and external callers.
• To transfer calls accurately to the appropriate departments or guest rooms while ensuring a smooth connection.
• To maintain a thorough knowledge of hotel services, promotions, and policies to assist guests effectively.
• To provide service and information regarding the hotel facilities to guests and outside calls.
• To maintain Privacy of Communication whilst on duty, as per MOHG standards.
• To report all suspicious occurrences and hazardous conditions.