Payroll Support Specialist

Responsibilities

• Provide timely and professional support to clients via email, phone, chat, and online meetings.
• Assist clients with payroll-related inquiries, system navigation, payroll processing, statutory compliance, and best practices.
• Investigate, troubleshoot, and resolve payroll and system-related issues while ensuring a positive client experience.
• Guide clients on the proper use of payroll features and functionalities.
• Monitor open cases, provide regular updates, and ensure timely resolution of client concerns.
• Analyze payroll discrepancies, system behaviors, and client-reported issues to determine root causes.
• Utilize internal knowledge bases, support documentation, and available tools to investigate and resolve concerns.
• Escalate complex or product-related issues to Product and Engineering teams with complete documentation.
• Work collaboratively with internal stakeholders to identify p...