Payroll Operations Specialist (North America)

The Payroll Operations Specialist is responsible for managing payroll-related requests and employee inquiries submitted through Salesforce for operations across the United States, Mexico, and Canada. This role supports payroll corrections, case management, and payroll operations while ensuring compliance with country-specific payroll regulations. The specialist will also contribute to process improvements and maintain standard operating procedures to enhance team efficiency and service quality.

**Key Activities**

+ Manage and resolve payroll requests, inquiries, and correction cases submitted through Salesforce.
+ Support payroll operations by investigating and resolving payroll discrepancies in a timely manner.
+ Ensure compliance with payroll regulations and company policies in the U. . , Mexico, and Canada.
+ Provide timely and accurate responses to employee payroll inquiries.
+ Escalate complex payroll issues when appropriate and collaborate with int...