Payroll Help Desk Analyst

Ford U.S. Payroll is seeking a detail-oriented and customer-focused payroll analyst to work at the Payroll Service Center based in Ford Mexico. Clear communication, strong focus on employee experience, and maintaining the privacy of sensitive financial and personal information are critical requirements.

• Customer service: responding to payroll inquiries, resolving discrepancies, and assisting employees with payroll-related issues regarding paychecks, benefits, and deductions in a timely and effective manner.
• Data analysis: deep dive and provide analysis when needed for effective resolution of inquiries.
• Collaboration: work with other functional skill teams to investigate and resolve payroll-related issues in a timely and effective manner (e.g., pay, pay slip, time-absence, W2s, direct deposits, others).
• Metrics reports: prepare and deliver daily, weekly, monthly operational metric reports to measure performance...