Found Description
PAYROLL DELIVERY, ASSOCIATE
To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.
Main Responsibilities
- Support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs.
- Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks.
- Ensure Data Management is performed accurately and on time.
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard.
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs.