Payments Support Supervisor

NCR CSS (Customer Solutions Support) SW Support, Technical Support Supervisor

Location: Belgrade, Banja Luka, Cebu City

Grade: 10

Responsibilities

• Work in Technical Assistance Center (TAC) supporting NCR customers and analysts in providing problem resolution for NCR products, services, and related equipment.
• Ensure customers receive entitled services.
• Remotely deliver solutions, dispatch service personnel, and verify resolution of non‑escalated customer issues.
• Work directly with customers to understand problems and, if necessary, elevate to the next support level.
• Manage the Technical Assistance team, assuming full accountability for performance, workload allocation, training, coaching, and feedback.
• Ensure meeting of SLAs and continuous day‑to‑day operation.
• Provide long‑term planning for improvement and optimization of team efficiency, productivity, performance, knowledge...