Payments Operations Support with French

Role Overview

We are recruiting for a Payments Operations Support role to join our Payment’s Support team. The primary function of the Payments Operations Support role is to support our international clients with all queries related to funding and charges. You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels.

What You Will Do

• Provide excellent customer service, by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing request, report generations in line with established SLA's.
• Run all aspects of customer and financial support across a number of IT platforms, internal departments and external partners merchants.
• Resolve issues/queries by interacting and communicating with other colleagues/departments.