Found Description
The Payments Operations Specialist at Exness ensures the smooth and secure execution of client payment transactions within the company’s financial ecosystem. The role focuses on monitoring, processing, and troubleshooting client deposits and withdrawals while identifying potential abuse or fraud. Its main goal is to maintain a controlled and trustworthy payments environment that enhances clients’ overall experience with Exness.
What you’ll actually do
- Process withdrawals (pendings) – top priority task (at least 50% of work time).
- Support customer queries through the case management system related to deposits and withdrawals.
- Identify and resolve issues related to transaction processing by conducting analysis and following troubleshooting procedures.
- Take relevant action in case of PSP downtime or unscheduled maintenance (e.g., turning off or switching provider).
- Assist PSPs by providing sufficient information (transa...
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