Payments Operations Lead - SLA, Risk & Process Improvement

HSBC is seeking a professional in Singapore to support day-to-day operational administration for GPS Ops activities, covering payment services and account solutions. In this role, you'll monitor daily outputs, manage operational risks, and ensure smooth end-to-end delivery by working closely with various internal partners.

The ideal candidate should have experience in banking operations as well as strong Excel skills for monitoring service performance. You'll be responsible for maintaining accurate dashboards and providing timely updates to stakeholders, fostering continuous process improvements.