Found Description
Responsible for supporting the Customer Service and Dealer Support teams by managing ECM cases and assigned operational tasks to deliver outstanding customer service and quality in accordance with agreed Service Level Agreements (SLAs). The role requires close collaboration with Sales, Operations, and other internal stakeholders to ensure timely, accurate, and effective case resolution.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Responsibility:
- Manage and action client requests through ECM cases, ensuring all updates are accurately recorded and maintained.
- Ensure ECM cases are updated within required SLAs, including mandatory updates where applicable.
- Complete scheduled and recurring operational tasks, some of which may be tracked or completed outside of ECM, in line with team processes.
- Follow daily and ad‑hoc tasks outlined and communicated via the team’s Microsoft Teams channel.
- Maintain accurate a...