Found Description
What is the Opportunity? The Senior Resolution Officer is responsible for problem identification and resolution across North America Region payments, supporting partners and business units. Acts as subject‑matter expert of payments, identifying continuous improvement opportunities, developing action plans and solutions.
What will you do?
Ensure payments are correctly documented.
Review payment instructions for accuracy.
Complete review and approval of payment transactions.
Oversee cheque printing and mailing.
Manage cheque, EFT and wire refunds.
Manage received cheques for deposit, investigating origin for correct allocation.
Investigate and reconcile payment outages.
Collaborate with the Reconciliation Team to track and clear issues, including aging.
Deliver high‑quality service to RBC partners, including adherence to agreed service levels (SLAs).
Prepare reporting and audit documents.
What will you do?
Ensure payments are correctly documented.
Review payment instructions for accuracy.
Complete review and approval of payment transactions.
Oversee cheque printing and mailing.
Manage cheque, EFT and wire refunds.
Manage received cheques for deposit, investigating origin for correct allocation.
Investigate and reconcile payment outages.
Collaborate with the Reconciliation Team to track and clear issues, including aging.
Deliver high‑quality service to RBC partners, including adherence to agreed service levels (SLAs).
Prepare reporting and audit documents.