Found Description
Location
Guadalajara or Chihuahua, México (Hybrid)
Type
Full-time, Contractor.
The Role
What You'll Do
- Client Support: Troubleshoot client inquiries related to Virtual Credit Card, ACH, and Check payments facilitated via Ottimate. Respond to payment processing queries and assist clients in connecting with their vendors.
- Vendor Enrollment: Assist in the vendor enrollment process and address vendor questions to increase adoption of Ottimate payment services.
- Process Improvement: Contribute to payment‑related workflows and suggest internal tool enhancements to improve team efficiency. Prioritize customer support requests based on urgency and professional judgment.
- Cross‑functional Collaboration: Act as a feedback channel for potential product enhancements based on client input. Serve as an escalation point for complex client inquiries, coordinating with Account Managemen...
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