Payment Lifecycle Manager II - Investigations - EMEA

Job Description

Lead a high-impact investigations operation that supports clients around the clock. In this role, you will manage a large team, keep service and transaction processing on track, and drive measurable improvements in quality and productivity. You will partner with global leaders, stay close to key metrics and risk drivers, and help position the team for what’s next.

Payment Lifecycle Manager II – Investigations

In a 24x7 environment that supports global cash operations across regions, you will lead day‑to‑day operations and manage a team of 19 to 30 staff members delivering transaction processing, client service, and investigations for client and third‑party bank inquiries. You will oversee performance, capacity planning, and risk and control focus areas while partnering with global stakeholders to meet service targets and financial plans.

Job Responsibilities

• Lead day‑to‑day investigations, transaction pro...