Payment Lifecycle Associate I - Investigations (EMEA)

Job Description

Lead a team that keeps critical payment investigations moving every day. In this role, you'll supervise shift delivery, manage complex inquiries, and drive measurable improvements in quality and productivity. You'll coach and develop a team while partnering with other operations sites to deliver business targets. If you enjoy leading through change and building a strong team culture, this is a great opportunity to grow your impact.

Responsibilities

• Supervise shift execution and provide leadership to ensure deliverables are completed accurately and on time.
• Monitor and report shift and site performance using agreed productivity and quality measures.
• Review staffing and volume trends and maintain an effective capacity plan.
• Promote information sharing to support continuity across the site and the broader business.
• Drive a continuous focus on measurable productivity and quality.
• Revie...