Found Description
Payment Operations & Reconciliation
- Process, verify, and monitor player deposits and withdrawals via e-wallets (e.g. GCash, Maya), bank transfers, OTC channels, and PSPs.
- Ensure payment account details match registered player information to prevent third-party usage.
- Perform daily reconciliation of payment provider reports vs. internal system transactions.
- Investigate and resolve transaction mismatches or discrepancies in coordination with Finance teams and PSPs.
- Support resolution of failed, delayed, or disputed transactions with payment providers or banks.
Fraud Monitoring and Investigations
- Monitor payment and player activity for suspicious behaviors, including:
- Third-party usage (different depositor name vs. registered player).
- Abnormal or rapid deposit/withdrawal patterns.
- Multi-accounting, bonus abuse, or collusion.
- Account takeover attempts invo...