Found Description
The Patron Services Manager is a people-first leader responsible for building and leading a high-performing customer service team that delivers exceptional experiences across every Royal Winnipeg Ballet touchpoint.
Leading a team that supports Box Office, Front Desk, School Office, and Front of House operations, the Patron Services Manager creates a service culture focused on hospitality, accountability, continuous improvement, and results. This role empowers and develops staff, establishes service standards, and ensures patrons, students, families, donors, and visitors receive outstanding service at every interaction.
As a key member of the Marketing & Communications team, the Patron Services Manager also plays an important role in audience growth and earned revenue generation. Through subscription retention, group sales, patron engagement, and school registration support, this position helps strengthen patron loyalty, increase attendance, and suppor...