Found Description
- Ensure patient information is updated in an accurate and timely manner
- Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices
- Support all enquiries from private patients, external and internal stakeholders
- Co-ordinate appointments that best match patients' requests while ensuring all clinical and operational guidelines are met
- Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders
- Practice good listening and probing skills to understand patients' / NOKs' requests and identify their needs
- Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
- Support initiatives to provide go-the-extra-mile service to patients and NOKs
- Handle complaints and difficult patients/NOKs tac...
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