Patient Service Associate (Resource Planner)

To provide resource planning services to support referral access to care in Specialist Outpatient Clinic.

• To support patient’s access to care in the Outpatient Clinic. This includes receiving and facilitating appointment related queries from Contact Centre, Wards, A&E etc
• To assist and support scheduling of clinic’s first visit referrals
• To support executive/manager in reducing first visit appointment lead time and to improve first visit capacity
• To support executive/manager in managing first visit no-show rate
• To assist in non-NGEMR transcribing work; including liaising with other clinics/hospitals where necessary
• Maintain confidentiality of patient's information and adhere to PDPA guidelines

• To continuously seek improvement to improve customer and patient satisfaction.
• Attend continuing education and training on regular basis to ...