Patient Relations Specialist

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

The Patient Experience Specialist is responsible for building, implementing, and continuously improving HFHT's patient relations and patient experience programs. This role is the primary point of contact for patients, families, and caregivers navigating concerns, complaints, or compliments about their care — and a key driver of how HFHT listens and responds at an organizational level.

You will work collaboratively with physician affairs, clinical managers, and primary care practices to co-design patient relations processes that are consistent, equitable,...