Patient Relations Specialist at Michael Garron

Drive patient satisfaction at Michael Garron Hospital as a Patient Relations Specialist. Address patient feedback efficiently to enhance the overall healthcare experience in this critical role.
Working under the Manager of Patient Relations, the successful candidate will play an integral role in managing patient feedback and experiences. This role requires a Master’s Degree in healthcare and eight years of relevant clinical experience, focusing on effective conflict resolution and complaints management—essential for quality improvement at MGH.
Key Responsibilities:
• Address patient feedback timely and effectively
• Collaborate with leadership to resolve issues
• Act as liaison for patient and family communications
• Identify and escalate concerns regarding care quality
• Provide support during critical incidents and meetings
Requirements:
• Master’s Degree in a healthcare area required
• At least 8 years of clinical practice experience
• Experience in ...