Patient Experience Specialist

While the starting salary for this position is posted, the final offer for the successful candidate will be commensurate with their specific education and depth of experience.

Overview

Reporting to the Manager of Patient Relations, and working collaboratively with leaders and clinical teams across the organization, the Patient Experience Specialist facilitates the timely resolution of patient and family concerns and feedback regarding their experience at MGH and contributes to ongoing initiatives to enhance the MGH culture of patient and family centred care.

Primary Responsibilities

• Facilitates the timely resolution of patient feedback, including complaints, inquires and compliments.
• Acts as an expert resource for and partners with leadership teams and physicians to support their review and resolution of complex patient and family concerns.
• Acts as the primary liaison for patients and families who submit concer...