Found Description
Responsibilities
- Guide patients through the imaging scheduling process, delivering a seamless, supportive, and personalized experience
- Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to diagnostic imaging
- Answer patient questions, resolve issues proactively, and remove barriers to care
- Meet and exceed individual and team performance goals while maintaining high standards of quality and empathy
- Identify opportunities to improve the patient experience by collaborating with Product, Engineering, and Operations teams
- Contribute to refining workflows, documentation, and best practices
Requirements
- 1+ years of experience in a call center, customer support, or patient services role
- Spanish fluency (written and spoken) is required
- Experience in healthcare, clinical, or patient scheduling industries
- Strong technical aptitude and abil...