Patient Experience & Safety Specialist - Patient Experience

The Patient Experience & Safety Specialist supports the Patient Experience portfolio by ensuring timely, effective response to patient concerns, proactive monitoring of patient safety and risk events, and coordinated follow-up on critical incidents. The role contributes to organizational learning and quality improvement through analysis of patient experience and safety data, identification of trends and risks, and collaboration with clinical and operational leaders. The position also supports accreditation activities and promotes a culture of patient-centred care, safety, and continuous improvement across the organization.

Key Responsibilities

Patient Communication