Patient CRM Business Process Architect

Transform patient services as the Business Process Architect focusing on CRM optimization at AstraZeneca. Utilize Agile frameworks to enhance workflows and system usability.
In this critical role, you will work as a Business Process Architect in Patient CRM, leveraging your analytical and design skills. You will craft and refine complex business processes within Commercial Business Operations to better the patient journey and accessibility across Therapeutic Areas. Collaborating with Product Owners, the Patient Services team, and IT, you will ensure that process blueprints are efficiently implemented on Salesforce Life Science cloud.
Key Responsibilities:
• Design and optimize workflows for patient services
• Map data needs to enhance process efficiency
• Develop metrics to evaluate quality and compliance
• Align business processes with strategic goals
• Document workflows and best practices
Requirements:
• 3–5 years in process management and business analysi...