Patient Caseworker at Cencora Services

Support healthcare initiatives as a Caseworker at Cencora, providing patient and provider support services. This role focuses on compliance and case management within the pharmaceutical industry.
At Cencora, you'll be engaged in managing various patient cases and ensuring consistent telephone support for healthcare professionals. This full-time position demands multitasking skills and a strong attention to detail. Your contributions will significantly impact patient experiences and service quality.
Key Responsibilities:
• Manage and oversee assigned patient cases
• Implement call-center support for funding issues
• Monitor patient compliance and therapy disruptions
• Liaise with healthcare providers for case updates
• Participate in training new caseworkers
Requirements:
• At least one year of experience in customer service
• Bilingual (French/English) is an asset
• Strong problem-solving and interpersonal skills
• Familiarity with the pharmaceutical...