Patient Care Specialist – Multichannel Support

Novartis in Mexico City is seeking a Patient Coordinator 1 to support patients, caregivers, and healthcare professionals. You will respond to inquiries across phone, chat, and email, educate on brand enrollments, and provide updates on basic case status.

The role requires strong communication skills, a learning mindset, and the ability to handle stressful calls while maintaining professionalism. You will work with cross‑functional teams to ensure timely referrals and accurate documentation.