Patient Care Specialist

Responsibilities
La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.

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• Deliver an excellent customer experience to each and every one of our patients
  
• Ensure that every call, email, and meeting leaves our patients happy
  
• Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.
  
• Customer Support: Provide excellent customer service through different channels such as video and audio, emails, SMS, WhatsApp, and live chat.
  
• Make calls, book and confirm appointments, and follow up with patients.
  
• Explain our product and guide customers through the process and timelines.
  
• Clarify requirements and help our patients complete documentation as needed.
  
• Proactively recognize and report trends and potential weaknesses.
  
• Contribute to the improveme...