Patient Care Coordinator

The Patient Care & Treatment Coordinator is responsible for delivering an exceptional patient experience from initial enquiry to treatment completion. This role manages patient communications, treatment coordination, appointments, and follow-ups while supporting clinic growth through strong patient engagement and treatment conversion.

Patient Care & Coordination

• Serve as the main point of contact for patients via WhatsApp, phone, email, and in-person interactions.
• Guide patients through their treatment journey and ensure a positive experience.
• Follow up on appointments, treatment plans, recalls, and patient enquiries.
• Handle patient concerns and feedback professionally.

Treatment & Financial Coordination

• Explain treatment plans, procedures, fees, and payment options clearly.
• Support treatment acceptance through effective patien...