Patient Admin Supervisor

Responsibilities

• Oversee overall patient experience management, including operational management, compliance with regulations, and performance metrics.
• Provide patient‑facing services: welcome and direct patients, offer hospital information, and handle telephone enquiries.
• Manage complaints: structured handling, root‑cause analysis, upgrade processes, maintain complaints register and report to stakeholders.
• Coordinate VIP and special‑needs patients and act as liaison between departments.
• Oversee reception and waiting areas, ensuring smooth workflow and scheduling.
• Supervise staff: schedule, attendance, leave, overtime, uniform dress code, personal hygiene, and professional conduct.
• Recruit, orient, and assess new hires; sign probation periods and perform yearly appraisals and coaching.
• Monitor and report quality indicators, conduct audits, and analyze data to recommend improvements.
• Support mark...