Found Description
About the Job:
- The primary responsibility in the role of a Healthcare Customer Service Representative is to accurately answer telephone-based questions from patients regarding their account, in a timely manner while providing exceptional customer service and adhering to strict patient privacy rules and guidelines. Additional responsibilities include processing credit card transactions, making outbound courtesy calls to patients to obtain outstanding payments and assisting patients with other insurance and payment related requests. If a question or request cannot be completed while on a phone call, the matter must be escalated to the appropriate party and resolved in a timely manner.
What You'll Do:
- Handle all incoming calls in a manner that adheres to HIPAA privacy regulations.
- When returning or placing outbound calls, the same HIPAA privacy regulations must be followed.
- Log in and out of multiple systems (includ...