Patient Account Officer

The Role

Key accountabilities

1) Perform in-flight accounts follow-up.
2) Ensure re-financial counselling (FC) is done when additional procedure to be done and actual bill size exceeds FC amount at admission.
3) Maintain proper and complete patients folder.
4) Perform doctor fees billing and generate bills when necessary.
5) Handle all billing related queries from doctors/clinics/patients within 3 working days.
6) Liaise with various departments to resolve patient's queries within 3 working days.
7) Accord discounts and raise supporting e-forms and manual adjustment forms within stipulated time frame.
8) Submit all supporting forms to CCPS team for bill amendment cases.
9) Handle all phone and email request, both internal and external request for releasing of inpatient medical or financial information in accordance with established policies and procedures and Personal Data Protection Act (PDPA).
10) Perform any othe...