Passenger Service Agent

From check‑in and bag drop to boarding gates and arrivals, a Passenger Service Agent ensures traveling customers are kept well‑informed and in the right place at the right time. Following safety, security, and airline‑specific procedures, the agent puts the customers’ needs at the heart of everything the AGI Passenger Service Agent does. This customer‑facing role prioritizes first‑class service to every traveler.

Job Responsibilities

• Provide exceptional customer service per AGI and airline standards to ensure satisfaction at every step of the journey.
• Ensure safety and security are never compromised.
• Handle customer interactions with class, efficiency, and professionalism at the ticket counter and gate.
• Make and assist with reservations, prepare and issue tickets and itineraries, compute fares, issue refunds, check baggage, and collect excess baggage charges.
• Empathetically handle customer concerns and complaints regarding ...