Found Description
Join Pason as a Technical Support Specialist and lead the way in providing outstanding software and hardware support. This 24/7 service role offers the chance to enhance customer service experiences.
Located in Calgary, AB, this position supports over 200 field technicians while tackling complex technical issues. The ideal candidate will effectively communicate with clients, utilizing strong analytical skills to troubleshoot and resolve problems. This role promotes working in a hybrid environment, blending office hours with remote work during night shifts.
Key Responsibilities:
• Provide technical support through various communication channels
• Document client interactions and program issues
• Identify situations needing field technician escalation
• Use software tools for remote troubleshooting
• Keep up-to-date with Pason's products and changes
Requirements:
• Experience with technical support for remote clie...
Located in Calgary, AB, this position supports over 200 field technicians while tackling complex technical issues. The ideal candidate will effectively communicate with clients, utilizing strong analytical skills to troubleshoot and resolve problems. This role promotes working in a hybrid environment, blending office hours with remote work during night shifts.
Key Responsibilities:
• Provide technical support through various communication channels
• Document client interactions and program issues
• Identify situations needing field technician escalation
• Use software tools for remote troubleshooting
• Keep up-to-date with Pason's products and changes
Requirements:
• Experience with technical support for remote clie...