Found Description
PARTNERSHIPS MANAGER Location: Barcelona (Hybrid) or Seville
Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto;
por favor, lea atentamente la información a continuación.
Own and scale outsourced operations performance Are you experienced in managing external partners and driving operational performance through data and structure? We’re partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations. This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience.
What you’ll be doing Own and manage relationships with outsourced service providers (BPOs) Lead governance forums (weekly, monthly, quarterly reviews) Monitor and improve performance across key KPIs (CSAT, SLA, resolution times) Manage vendor scorecards, performance plans, and escalations Oversee capacity planning,...
Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto;
por favor, lea atentamente la información a continuación.
Own and scale outsourced operations performance Are you experienced in managing external partners and driving operational performance through data and structure? We’re partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations. This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience.
What you’ll be doing Own and manage relationships with outsourced service providers (BPOs) Lead governance forums (weekly, monthly, quarterly reviews) Monitor and improve performance across key KPIs (CSAT, SLA, resolution times) Manage vendor scorecards, performance plans, and escalations Oversee capacity planning,...